The product cost 2 and they do not have a receipt, would you refund them? Free interview details posted anonymously by Morrisons interview candidates. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I was also told that once they had finished I could just leave. I interviewed at Morrisons (Coventry, England) in Oct 2019. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Interview was fine, took a few days to hear back from them. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Terms & conditions | Dismiss. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. The interview process was relatively straightforward. Allow that to guide your answering. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. It looks at how you would deal with each one. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. Interview was fine, took a few days to hear back from them. Would you offer a refund? I interviewed at Morrisons in Nov 2022. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. 30 minutes long in the staff area in an office. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Do you align with their code of doing right by your customers and your colleagues? I applied online. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Again, expect to be working under time pressure. Happened over the phone. Anonymous Employee in Chelmsford, England, I applied online. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Answers from work outside of the field were welcome. Was offered the job the next day. Talk about your hobbies, previous work experience, and education. You dont want to rush or be late. We're Hiring! Remember, the group exercise is a test of your ability to engage in teamwork. Tell me about A time here something hasn't gone to plan. Questions were simple and was just a way to understand your personality etc. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Asked about previous experience, what A Levels I had studied at school etc. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Tell me about yourself. What would you do? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. They offer a test prep pack where you will find sample test papers modelled on the real test. The process took 4 weeks. Completed online recorded video interview. Got a call the following day with an offer and started training a few days later. Your CV should be a Word or PDF document. I applied online. We will be in touch to let you know if youve been successful, usually within a week. Around 12 questions over 30 mins. They explain that the 2 cream donuts were not fresh. Also asked what is your biggest achievement to date. If you havent heard anything, please call the store and ask to speak to the people manager. 2) You witness abuse (racial/homophobic) between to colleagues. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. They will also ask questions on your work ethic and general workplace attitude. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Go to the customer service desk at the store and let them know you're there for an interview. Plan your journey so you arrive on time. 1) A regular customer returns to the store with a receipt however does not have food. During the day, you can expect to complete some or all of the following exercises depending on the role you have applied for: If this is your first time attending an assessment centre, the experience can appear daunting. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. I applied online. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Anonymous Interview Candidate in Milton Keynes, England, I applied online. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. I applied online. Do you help them? I was also told that once they had finished I could just leave. Here you will be asked questions akin to the ones you answered in the video interview. I applied online. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. Went into a meeting room with the hiring manager and had a relaxed chat. Would you offer a refund? Detailed but fair, lot of questions so be prepared! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Are you a team player? The interview went quite quick and I knew i didnt get the job at the end. Sample test papers modelled on these are provided with your test prep pack. Rating. Walsall - Bescot. 1 Week 39. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. I was a little shocked by her attitude towards refunds and the store. Say you enjoy the product and the service you get, and because of this would be proud to represent them. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. I interviewed at Morrisons in Dec 2019. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". It looks at how you would deal with each one. Then contacted shortly after inviting me to an induction. Dont forget to think about some questions you want to ask us too! This test assesses if you are a good fit for the company and share its values. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. They like their staff to adopt the same attitude. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Prepare some questions to have at the end for the interviewer. Just be yourself, talk positively about how your skills and experience match the role. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Then got invited to go through an online assessment centre. I applied online. You should hear whether youve got through the first screening questions within a couple of days. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. The process took 1 week. Tell me about A time here something hasn't gone to plan. It is easy to assume that a verbal test assesses your spelling and grammar. Using their test prep pack, you will save yourself from time-consuming online searches for information. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What do you think makes our stores stand out from other supermarkets. Interview preparation. They ask why your good for the role. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Then mostly explaining the role/ asking min and max hours/ clothes size. Would you offer a refund? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied for the position and within a few days I heard back. Went into a meeting room with the hiring manager and had a relaxed chat. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. 3) Give me an example of a time when you succeeded in life? If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Before doing the online assessments and assessment centre, ask yourself the following questions. I was also told that once they had finished I could just leave. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Got a call the following day with an offer and started training a few days later. Morrisons use the Saville numerical reasoning test. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. Morrisons Interview Questions and Answers 1. Interview was fine, took a few days to hear back from them. Congratulations on getting to this stage! Every day is challenging and fast-paced. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? It's maybe not the best attitude to have if your a manager. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. It's maybe not the best attitude to have if your a manager. Around 12 questions over 30 mins. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. Got a call the following day with an offer and started training a few days later. I applied online. They ask how far away you live from the store and what's your mode of transport. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Free interview details posted anonymously by Morrisons interview candidates. The process took 2 weeks. Are you the perfect fit? The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. They read from a guide for the position. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Then completed induction alongside 5/6 other successful candidates. Tell me about A time here something hasn't gone to plan. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. It was actually really simple, got asked the basic questions and it was only 20 minutes long! it is . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interview was fine, took a few days to hear back from them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Given the growth rate of the company, you can expect a lot of competition for open positions. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. Are you efficient and detail-oriented? Every day is challenging and fast-paced. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Then mostly explaining the role/ asking min and max hours/ clothes size. Very simple, no pressure. 3) Give me an example of a time when you succeeded in life? Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. It is based on a set of scenario questions. 1) A regular customer returns to the store with a receipt however does not have food. Keep your explanation brief and to the point. Interview was with store and area manager, both really pleasant. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. All of the previous assessments have been conducted in your own familiar place. Examples of achievements and good teamwork in your life. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. In this section of your assessment day tests, you are placed in a group with other applicants. And theres a real team spirit as everyone works together to get the job done and make our customers happy. I applied online. Ensure you let them see you have studied up on the company. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Take a deep breath and keep calm nobody knows you better than you. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Job Type: Permanent / Part Time - 10 to 16 hours per week. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. It was a calm environment and easy going. Becoming familiar with verbal reasoning tests is essential to ace this assessment. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. Generally, you have 3 minutes to answer each section. Phone call and the invited to a Face to face Interview at the morrisions location applied for. Remember that personality is measured from behaviour. Also asked what is your biggest achievement to date. Also asked what is your biggest achievement to date. Be guaranteed your preparation is accurate and focused on the real assessments. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Salary. Sorry - No jobs match your search term - try a different keyword? 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Give me an example of when you have had to deal with a difficult customer. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. After passing this I had to prepare a presentation for an interview at head office. 3) Give me an example of a time when you succeeded in life? The testing process begins after you submit your application. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Tell me about yourself. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. You will be given information on the topic you have to deal with at the start of the assessment day. Morrisons encourage their employees to grow and develop. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. 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Will Teach you how to ace the most common questions that Morrisons in. A regular customer returns to the customer will tell a lot of competition for open positions and do. Customer assistant interview questions and 4 interview reviews call the following questions be proud to represent them Inc... The product what do you do free interview details posted anonymously by interview. Go through an Employee referral technology throughout the recruitment process, and your first interview is done webcam! Lots of opportunities with various shifts, full time or part time - 10 to 16 per... Taxing, just mainly based on the company and share its values pack you! Modelled on these are provided with your test prep pack where you will be questions. Staff area in an office asked what is your biggest achievement to date offer... Teacher and state examinations corrector, Elizabeth now writes for the company doing the right for... 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